Testimonials

I have worked with Ian on numerous placements across various industries over the past 10 years. Ian always works hard with me to establish a good level of knowledge and insight to the demands of the role and company to ensure he is recommending the best fit candidates.

This is supported by Ian’s vast knowledge of resource planning and insight deliverables and the technical knowledge and acumen required to fulfill these roles. Ian also ensures the behavioral and motivational competencies of any candidates are a good fit for the roles and company ethos too.

Communication is always clear and concise and I know I can trust Ian to deliver me the correct number of “great” candidates, rather than a large number of “ok” candidates, making the end to end process extremely efficient and effective

Ian is a fantastic recruitment specialist to work with and has recently helped me to secure a role that I love.

During the process, Ian always contacted me regularly throughout, as well as before and after each interview stage. Ian really makes the effort to ensure that a role fits your skills and experience, as well as taking the time to get to know you and your career goals.

I thoroughly enjoy working with Ian, not just for the wealth of knowledge and clear enthusiasm for the industry that he provides, but also because of the personal touch he brings to the process

Ian has a wealth of knowledge & experience in the contact centre resource planning industry.

He has great communication skills providing regular updates, interview prep & debriefs whilst managing the overall hiring process.

It's been a pleasure working with Ian & I would like to thank him for his support with my latest career move

I approached Ian recently for some candidates in the Resource Planning and Change world.

Ian understood my requirements exactly, he supplied fantastic candidates and talked through each one with me so I knew he had done his research.

The whole process was extremely efficient, the level of engagement and quality of candidates was the best I've seen.

Ian is the platinum standard for recruiters and someone I would happily deal with again

“I have worked within the call and contact centre industry for the best part of the last two decades, in that time, I have come to fully appreciate the value of selecting the most appropriate and effective business partners to assist in the development and growth of my contact centre functions. The importance of making the right selection of business partner is no more valuable than when the partner in question is tasked with providing an organisations most important resource - its people.

My choice of recruitment partner is simply Ian Lasplace. I have worked Ian over the course of the past decade and in that time he has worked diligently to help me fulfil my organsiations recruitment needs in the niche and demanding area of Resource Planning and Operational Support; ensuring the best possible quality results are achieved time after time.

Ian's commitment to his clients and candidates is unwavering, his recruitment talent and personal integrity are unquestionable and his ability to meet the business needs and client expectations are best in class.

For these reasons I would undoubtedly recommend Ian as a credible business partner that will prove to be a valuable resource to all in the Contact Centre industry that require recruitment expertise for their operations.” 

“I have worked with Ian for over a decade now both as a candidate for new career opportunities, and as a client requiring specialist recruitment. Ian is a fantastic recruiter to work with, he really takes the time to build great relationships with his clients and therefore gain a true understanding of the types of candidate which they are looking for. His approach to recruitment is highly professional and always completed with high integrity for both the client and the candidate. The research which goes into finding great people and matching them to the right organisation is first class and makes the recruitment process much less time consuming with a very quick turnaround time. I would absolutely recommend Ian to anyone who needs a strong relationship with their recruitment partner ensuring fantastic results. I really look forward to many more years of working with Ian.” 

I'll be starting a new job in just over two weeks, and that is almost entirely due to Ian's hard work and personal investment.

He's taken the time to get to know me, as a candidate, to understand my skills and to find out what I would want from a job.

As a direct result of Ian's networking skills and sector knowledge, hard work and diligence, I've moved from redundancy to an exciting new opportunity. Thank you, Ian.

Ian has recruited several roles for me over the years ranging from specialists in contact routing through to more general senior management and business partners roles and his ability to understand resource management roles and match client needs to candidates skills and aspirations is a real value add.

I find Ian personable and professional and focussed not on filling positions per se but on finding the right candidate leading to long term wins for clients and candidates alike

Doubtless will be using Ian’s services again in due course

“Ian is my first (and often my only) point of contact when it comes to recruiting call centre experts. He always provides candidates of the highest calibre and skills primarily because he knows the industry inside out and hence is able to match the ideal candidate(s) to the role. Without exception, every single employee I have recruited via Ian has been exceptional, wedded to the fact that he has been such a pleasure to have dealings with, I cannot recommend him highly enough.” 

I worked with Ian late 2018, his indepth knowledge and understanding of the workforce management and analytics workflow is obvious when speaking with him.

Despite a complete change in industry Ian’s skills and consultation helped me secure the next step in my career.

I'm very grateful for Ian's work and dedication during the whole process, thank you. 

Ian is brilliant to work with he understands not only the contact centre environment like the back of his hand (specifically planning and management) but also how to match the right people to perfect roles.

Unlike other recruiters he listened to exactly to what I was looking for and more importantly what I wasn’t.

Throughout our communication I felt supported, informed and sure that Ian was working tirelessly to find me the right next step

"Ian recently helped me secure my current role. 

From his first contact with me on LinkedIn to my first day at my new job Ian’s communication, support and professionalism were excellent. 

Could not recommend him highly enough"

“I have worked with Ian for the last 10 years. Ian is without doubt the first person that I would speak to when looking to bring planning and technical specialists into my teams. Ian always takes the time to understand the core of each placement, and due to his indepth technical understanding of the field; has always sent me the correct candidates for each individual role. I am always confident that he has done the work behind the scenes to ensure he understands not only the candidates capabilities, but also whether they would be the kind of individual who matches culturally. From a personal perspective, Ian has played an instrumental role in my career, acting on my behalf in securing the roles I have attained over the last 10 years. I have confidence that he understands my skills and abilities, and is able to articulately communicate this to potential employers.I have no hesitation in recommending Ian as the best in the field of call centre recruitment.”